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installation failures

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Vieux 07/05/2008, 19h33   #1
Rob
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Par défaut installation failures

We have software product that can be downloaded from the internet (time
limited).

The problem is that very often the SQL Server Express (2005) part fails.
There seems to be a plethora of reasons for this to happen. Most of the
time we do not know what caused the problem, because when we dial in and
remove everything and reinstall it works.

The problem is that 90% of the people that download and have a problem don't
call us, they just uninstall and don't buy the program.

Is the 2008 install more bullet proof? Does anyone else have this problem?
Any solutions?

-Rob

PS our parameters to SQLEXPR32.EXE are:

Params := ' /qb ADDLOCAL=ALL INSTANCENAME=%Instance% SECURITYMODE=SQL
SAPWD='+uPassword+' DISABLENETWORKPROTOCOLS=2 ADDUSERASADMIN=1
SQLACCOUNT="NT AUTHORITY\SYSTEM" LOGNAME="./PSKSQLINSTALL.LOG" ';

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Vieux 12/05/2008, 03h00   #2
mrdenny
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Par défaut RE: installation failures

Rob,
Without knowing why the install failed there's no way to comment on the
failures. The reason for the failure will be in the install log.

The SQL 2008 Express installer isn't RTMed yet.

I've installed several pieces of software which included MSDE and they have
always installed MSDE just fine.
--
Denny
MCSA (2003) / MCDBA (SQL 2000)
MCTS (SQL 2005 / Microsoft Windows SharePoint Services 3.0: Configuration /
Microsoft Office SharePoint Server 2007: Configuration)
MCITP (dbadmin, dbdev)


"Rob" wrote:

> We have software product that can be downloaded from the internet (time
> limited).
>
> The problem is that very often the SQL Server Express (2005) part fails.
> There seems to be a plethora of reasons for this to happen. Most of the
> time we do not know what caused the problem, because when we dial in and
> remove everything and reinstall it works.
>
> The problem is that 90% of the people that download and have a problem don't
> call us, they just uninstall and don't buy the program.
>
> Is the 2008 install more bullet proof? Does anyone else have this problem?
> Any solutions?
>
> -Rob
>
> PS our parameters to SQLEXPR32.EXE are:
>
> Params := ' /qb ADDLOCAL=ALL INSTANCENAME=%Instance% SECURITYMODE=SQL
> SAPWD='+uPassword+' DISABLENETWORKPROTOCOLS=2 ADDUSERASADMIN=1
> SQLACCOUNT="NT AUTHORITY\SYSTEM" LOGNAME="./PSKSQLINSTALL.LOG" ';
>
>

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