I worked on a clients website a while back taking the frame borders off of her
tables in her pages. Now she is saying that alot of her clients can't open up
the site on their browsers. I did this changing of the borders in CS3. I have
Firefox, Internet Explorer, Opera, Safari on Imac, I opened the pages on a PC
and that worked, and two other Mac computers. This client is saying she is
going to sue my boss.
I did this work with her sitting right next to me, did I do something
wrong or miss something, or how do I prove that I did what I was asked and the
problems did not arise from that work.
The site is elizabethtimanifauxart.com

Please .
Thank you,

Troubleshoot it.
- what borwsers are they using?
- what connection speed?
- what time of day (maybe the isp gets really busy during a certain
time of day)

Without specifics how can you answer the question?

ps it worked just fine here in ie and ff and they make up eighty some
percent of browsers.

Yes, definately troubleshoot this further. You need her to provide you more
information before statements like that should be made. It could potentially be
the clients internet popping in and out when they are browsing that is causing
this page not to load at times. Too many variables to troubleshoot a problem of
such nature. Especially if you tested it in so many browser on a Mac and PC.
You covered the areas most web developers would. Definately, get more
information about browsers and even screen captures if you can of what the site
looks like when it "doesn't work".

Good luck.

I think it could be s DNS problem. Did she change her hosting cie if so then
it is a DNS problem.

Try and do this
1: Get the right error message just saying "that alot of her clients can't
open up the site on their browsers" is not enough
2: start a command line and type
nslookup www.elizabethtimanifauxart.com and mark the adress of the web site
then repeat this step at the faulty customer to see if they get the same adress
if not then there it is.
3: If it is the same try emptying the cache on theses browser

But I agreed with all the post it need more troubleshooting.

PS and Yes it happens a lot that DNS are up updated adequatly. I have seen it
many times.

Frenchy ASP