Hi to all,

we're using sendmail as smtp daemon on our company's mail server. Some
employees use a special account configured on their mail client software
(e.g costumercare@company.com) to answer costumers' requests.

We'd like to feed a database with all sent mail (the sender is obviousely
keept anonymous, since the account used to send mail is the same for all
employees): in order to do this, we asked the employees to add a bcc to a
special mail address. A daemon, running on another server, periodically
reads the mailbox asssigned to the special mail address and elaborates
messages.

The problem is, in the most of answers the employee simply forgets to add a
BCC, so we're searching for a method, or plugin, to make sendmail add
automatically the special BCC address to all mail sent from
costumercare@company.com.

There's a way to do this ? I understand that a such method may be used to
violate employees' privacy, but this is not the case, 'cause it would be
applied only to a non-personal mail account and employees will always be
aware all sent mail 'll be recorded.

Thanks in advance, and sorry if this's a FAQ.

Scorpio.

Scorpio wrote:

> Thanks in advance, and sorry if this's a FAQ.

It probably is.

You can use MIMEDefang and have a filter_end routine something like
this:

if (lc($Sender) eq '<costumercare@company.com>') {
add_recipient('<magic-bcc-address@company.com>');
}

MIMEDefang is at http://www.mimedefang.org/

(However, you may want to look at a proper ticket-tracking system
like RT (http://www.bestpractical.com/rt) which provides many more
facilities above and beyond ad-hoc customer-response systems.)

Regards,

David.

Thank you very much, David, for your quick answer. I'll try MIMEDefang and
reconfigure sendmail to work with it.
Sorry for the FAQ I posted today.

Regards,
Scorpio.


"David F. Skoll" <dfs@roaringpenguin.com> ha scritto nel messaggio
news:gs2dnTH3V7dbzN7YnZ2dnUVZ_rCdnZ2d@magma.ca...
> Scorpio wrote:
>
>> Thanks in advance, and sorry if this's a FAQ.
>
> It probably is.
>
> You can use MIMEDefang and have a filter_end routine something like
> this:
>
> if (lc($Sender) eq '<costumercare@company.com>') {
> add_recipient('<magic-bcc-address@company.com>');
> }
>
> MIMEDefang is at http://www.mimedefang.org/
>
> (However, you may want to look at a proper ticket-tracking system
> like RT (http://www.bestpractical.com/rt) which provides many more
> facilities above and beyond ad-hoc customer-response systems.)
>
> Regards,
>
> David.

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Hash: SHA1

On Sat, 28 Oct 2006 11:50:20 +0200, Scorpio wrote:

> We'd like to feed a database with all sent mail (the sender is obviousely
> keept anonymous, since the account used to send mail is the same for all
> employees): in order to do this, we asked the employees to add a bcc to a
> special mail address. A daemon, running on another server, periodically
> reads the mailbox asssigned to the special mail address and elaborates
> messages.

> The problem is, in the most of answers the employee simply forgets to add
> a BCC, so we're searching for a method, or plugin, to make sendmail add
> automatically the special BCC address to all mail sent from
> costumercare@company.com.

> There's a way to do this ? I understand that a such method may be used to
> violate employees' privacy, but this is not the case, 'cause it would be
> applied only to a non-personal mail account and employees will always be
> aware all sent mail 'll be recorded.

You might try <http://www.five-ten-sg.com/sm-archive/>, a simple milter
that can add recipients based on the original sender or original
recipients.

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In article <wJF0h.6135$Pk4.1848@tornado.fastwebnet.it>,
"Scorpio" <_scorpio_NO_SPAM@libero.it> wrote:

> Hi to all,
>
> we're using sendmail as smtp daemon on our company's mail server. Some
> employees use a special account configured on their mail client software
> (e.g costumercare@company.com) to answer costumers' requests.
>
> We'd like to feed a database with all sent mail (the sender is obviousely
> keept anonymous, since the account used to send mail is the same for all
> employees): in order to do this, we asked the employees to add a bcc to a
> special mail address. A daemon, running on another server, periodically
> reads the mailbox asssigned to the special mail address and elaborates
> messages.
>
> The problem is, in the most of answers the employee simply forgets to add a
> BCC, so we're searching for a method, or plugin, to make sendmail add
> automatically the special BCC address to all mail sent from
> costumercare@company.com.
>
> There's a way to do this ? I understand that a such method may be used to
> violate employees' privacy, but this is not the case, 'cause it would be
> applied only to a non-personal mail account and employees will always be
> aware all sent mail 'll be recorded.

The cleanest way I've found to do this with sendmail is using the
MIMEDefang milter, since I already use it as a hub for filtering. The
code I use is not shareable, but it is simple: a dozen lines of perl in
the mimedefang-filter filter_send subroutine that adds a recipient to
messages with particular senders and/or recipients.


As a side comment: There may or may not be a legal privacy concern for
you, depending on your local law. For example, in the USA, employers
have essentially total freedom to look at anything on company-owned
machines. On the other hand, in some countries it is my understanding
that there is no such thing as an email that is not inb some ways
private. Be sure you have real and competent legal advice before taking
copies of any mail.

--
Now where did I hide that website...

"Bill Cole" <bill@scconsult.com> ha scritto nel messaggio
news:bill-C586AA.22520428102006@news.det.sbcglobal.net...
> In article <wJF0h.6135$Pk4.1848@tornado.fastwebnet.it>,
> "Scorpio" <_scorpio_NO_SPAM@libero.it> wrote:
>
> As a side comment: There may or may not be a legal privacy concern for
> you, depending on your local law. For example, in the USA, employers
> have essentially total freedom to look at anything on company-owned
> machines. On the other hand, in some countries it is my understanding
> that there is no such thing as an email that is not inb some ways
> private. Be sure you have real and competent legal advice before taking
> copies of any mail.

Thank you for your email.
You're right, Bill, about privacy.. I live in Italy: copying or reading
somebody's private
messages without his or her acknowledgement it's a crime.

Anyway, ONLY business-related emails, and ONLY messages concerning
desk-like
services will be logged: there will be no violation of employees's privacy,
as far as they will not use
company's mail addresses to send personal messages. Even in this case, a
software client to
administrate logged mail will be given to all employees, so that they'll be
able to delete *wrong*
messages.

The program we're going to implement should our employees in their job,
not work against them...

Best regards,
Scorpio.




>
> --
> Now where did I hide that website...

> "Bill Cole" <bill@scconsult.com> ha scritto nel messaggio
> news:bill-C586AA.22520428102006@news.det.sbcglobal.net...
>> In article <wJF0h.6135$Pk4.1848@tornado.fastwebnet.it>,
>> "Scorpio" <_scorpio_NO_SPAM@libero.it> wrote:
>>
>> As a side comment: There may or may not be a legal privacy concern for
>> you, depending on your local law. For example, in the USA, employers
>> have essentially total freedom to look at anything on company-owned
>> machines. On the other hand, in some countries it is my understanding
>> that there is no such thing as an email that is not inb some ways
>> private. Be sure you have real and competent legal advice before taking
>> copies of any mail.
>

And, BTW: all employees agree to allow a "shadow copy" of their email, and
are always aware of this process.
Scorpio.

Scorpio wrote:

> Anyway, ONLY business-related emails, and ONLY messages concerning
> desk-like services will be logged:

You really should look at something like RT (http://www.bestpractical.com/rt).
It takes care of logging, hiding the sender's real address behind a
"support@somedomain.com" address, creating tickets, searching for tickets,
and so on. It's really nice, and eliminates the need to play tricks
using Sendmail.

Regards,

David.