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Bad DNS entry, unresponsive ISP -- what do I do???!!!

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Vieux 30/10/2007, 23h48   #1
john.leary@gmail.com
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Par défaut Bad DNS entry, unresponsive ISP -- what do I do???!!!

Up until about five days ago, I was webmaster for
georgetreetcoop.com . On October 24th, our ISP hostingdelivery.com
apparently had some sort of problem with their DNS servers which
caused georgetreetcoop.com to "disappear". I contacted them via their
problem tickets page to ask about the problem. About 20 hours later
they replied saying they'd fixed their problem and I only had to wait
for the 'net at large to refresh their DNS caches.

It's been days now and our site has yet to show up. hostingdelivery's
DNS server shows data for us:
===
; <<>> DiG 9.3.2 <<>> @ns1.hdserv01.com georgestreetcoop.com A
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 137
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL:
2

;; QUESTION SECTION:
;georgestreetcoop.com. IN A

;; ANSWER SECTION:
georgestreetcoop.com. 86400 IN A 66.98.172.88

;; AUTHORITY SECTION:
georgestreetcoop.com. 86400 IN NS ns1.hdserv01.com.
georgestreetcoop.com. 86400 IN NS ns2.hdserv01.com.
===
But that info apparently hasn't propagated:
===
; <<>> DiG 9.3.2 <<>> georgestreetcoop.com A
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 2764
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;georgestreetcoop.com. IN A

;; AUTHORITY SECTION:
com. 840 IN SOA a.gtld-servers.net. nstld.verisign-grs.com.
1193784253 1800 900 604800 900
===

To make matters far, far worse, hostingdelivery.com isn't responding
to emails or further problem support tickets. I get nothing.

What can I do to fix this problem? I'm not at all tied to
hostingdelivery.com, but my understanding is to even move my domain I
would need hostingdelivery's cooperation -- which I can't get if they
don't answer my emails.

Thanks,
John

  Réponse avec citation
Vieux 31/10/2007, 05h19   #2
Barry Margolin
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Par défaut Re: Bad DNS entry, unresponsive ISP -- what do I do???!!!

In article <1193784513.136527.187490@o80g2000hse.googlegroups .com>,
"john.leary@gmail.com" <john.leary@gmail.com> wrote:

> Up until about five days ago, I was webmaster for
> georgetreetcoop.com . On October 24th, our ISP hostingdelivery.com
> apparently had some sort of problem with their DNS servers which
> caused georgetreetcoop.com to "disappear". I contacted them via their
> problem tickets page to ask about the problem. About 20 hours later
> they replied saying they'd fixed their problem and I only had to wait
> for the 'net at large to refresh their DNS caches.
>
> It's been days now and our site has yet to show up. hostingdelivery's
> DNS server shows data for us:
> ===
> ; <<>> DiG 9.3.2 <<>> @ns1.hdserv01.com georgestreetcoop.com A
> ; (1 server found)
> ;; global options: printcmd
> ;; Got answer:
> ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 137
> ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL:
> 2
>
> ;; QUESTION SECTION:
> ;georgestreetcoop.com. IN A
>
> ;; ANSWER SECTION:
> georgestreetcoop.com. 86400 IN A 66.98.172.88
>
> ;; AUTHORITY SECTION:
> georgestreetcoop.com. 86400 IN NS ns1.hdserv01.com.
> georgestreetcoop.com. 86400 IN NS ns2.hdserv01.com.
> ===
> But that info apparently hasn't propagated:


$ whois georgestreetcoop.com
....
Status:SUSPENDED
Note: This Domain Name is Suspended. In this status the domain name
is
InActive and will not function.

--
Barry Margolin, barmar@alum.mit.edu
Arlington, MA
*** PLEASE post questions in newsgroups, not directly to me ***
*** PLEASE don't copy me on replies, I'll read them in the group ***
  Réponse avec citation
Vieux 31/10/2007, 08h03   #3
John
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Hébergeur:
Par défaut Re: Bad DNS entry, unresponsive ISP -- what do I do???!!!

On Oct 31, 12:19 am, Barry Margolin <bar...@alum.mit.edu> wrote:
>
> "john.le...@gmail.com" <john.le...@gmail.com> wrote:
> > Up until about five days ago, I was webmaster for
> > georgetreetcoop.com . On October 24th, our ISP hostingdelivery.com
> > apparently had some sort of problem with their DNS servers which
> > caused georgetreetcoop.com to "disappear". I contacted them via their
> > problem tickets page to ask about the problem. About 20 hours later
> > they replied saying they'd fixed their problem and I only had to wait
> > for the 'net at large to refresh their DNS caches.

>
> > It's been days now and our site has yet to show up. hostingdelivery's
> > DNS server shows data for us:
> > ===
> > ; <<>> DiG 9.3.2 <<>> @ns1.hdserv01.com georgestreetcoop.com A
> > ; (1 server found)
> > ;; global options: printcmd
> > ;; Got answer:
> > ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 137
> > ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL:
> > 2

>
> > ;; QUESTION SECTION:
> > ;georgestreetcoop.com. IN A

>
> > ;; ANSWER SECTION:
> > georgestreetcoop.com. 86400 IN A 66.98.172.88

>
> > ;; AUTHORITY SECTION:
> > georgestreetcoop.com. 86400 IN NS ns1.hdserv01.com.
> > georgestreetcoop.com. 86400 IN NS ns2.hdserv01.com.
> > ===
> > But that info apparently hasn't propagated:

>
> $ whois georgestreetcoop.com
> ...
> Status:SUSPENDED
> Note: This Domain Name is Suspended. In this status the domain name
> is
> InActive and will not function.


Okay, but again, that's the ISP's mistake, and they won't respond to
my emails. What do I do in this situation?

  Réponse avec citation
Vieux 01/11/2007, 01h06   #4
Barry Margolin
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Hébergeur:
Par défaut Re: Bad DNS entry, unresponsive ISP -- what do I do???!!!

In article <1193814224.689107.93780@z9g2000hsf.googlegroups.c om>,
John <john.leary@gmail.com> wrote:

> On Oct 31, 12:19 am, Barry Margolin <bar...@alum.mit.edu> wrote:
> > $ whois georgestreetcoop.com
> > ...
> > Status:SUSPENDED
> > Note: This Domain Name is Suspended. In this status the domain name
> > is
> > InActive and will not function.

>
> Okay, but again, that's the ISP's mistake, and they won't respond to
> my emails. What do I do in this situation?


Contact your registrar, publicdomainregistry.com, and find out why your
domain is suspended and what you need to do to get it fixed.

--
Barry Margolin, barmar@alum.mit.edu
Arlington, MA
*** PLEASE post questions in newsgroups, not directly to me ***
*** PLEASE don't copy me on replies, I'll read them in the group ***
  Réponse avec citation
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