My current web host is Dot5hosting and they have been some lame
recently that I got fed up and decided to transfer to another host
even though I was apid up until August.

The problem is that D5H is having so much technical problems, there is
no one on their staff to answer questions or provide . I'm on the
older version of vDeck (they are trying to migrate everyone to the
newer one) and there are no tools to make the change. Or if there
are, they are broken.

When I do a whois on myself, it's clear that D5H used Tucow, but I
have no account with them. My preferred new host (Bluehost) pushed it
back on me when I asked for .

Any words of wisdom out there? How do I get out of this spiral of non-
support?

Morgan

"Morgan" <morgan94602@gmail.com> wrote in message
news:64e55afc-2e5d-45f2-8952-065c3708093d@s19g2000prg.googlegroups.com...
> My current web host is Dot5hosting and they have been some lame
> recently that I got fed up and decided to transfer to another host
> even though I was apid up until August.
>
> The problem is that D5H is having so much technical problems, there is
> no one on their staff to answer questions or provide . I'm on the
> older version of vDeck (they are trying to migrate everyone to the
> newer one) and there are no tools to make the change. Or if there
> are, they are broken.
>
> When I do a whois on myself, it's clear that D5H used Tucow, but I
> have no account with them. My preferred new host (Bluehost) pushed it
> back on me when I asked for .
>
> Any words of wisdom out there? How do I get out of this spiral of non-
> support?
>
> Morgan


Contact D5H and tell them that you want your Tucows login information. Also
tell them to "unlock" your domain and give you the "EPP Authorization Code".
Then, find another registrar (preferably one that isn't your host) and
transfer the domain.

--
Tina Peters
AxisHOST.com | BuyAVPS.com
Serving the web since 1997

On Feb 27, 9:24 am, "Tina Peters" <t...@axishost.com> wrote:
>
> Contact D5H and tell them that you want your Tucows login information. Also
> tell them to "unlock" your domain and give you the "EPP Authorization Code".
> Then, find another registrar (preferably one that isn't your host) and
> transfer the domain.

Hi Tina,

As I mentioned in my original post, there is no one available on D5H's
technical to answer questions or provide .

Literally, NO ONE -- they even say when you call their toll-free
number that no support staff is available because of internal
technical problems.

So, now what?

Morgan

On 27 Feb 2008 Morgan wrote in alt.www.webmaster

> On Feb 27, 9:24 am, "Tina Peters" <t...@axishost.com> wrote:
>>
>> Contact D5H and tell them that you want your Tucows login information.
>> Also tell them to "unlock" your domain and give you the "EPP
>> Authorization Code". Then, find another registrar (preferably one that
>> isn't your host) and transfer the domain.
>
> Hi Tina,
>
> As I mentioned in my original post, there is no one available on D5H's
> technical to answer questions or provide .
>
> Literally, NO ONE -- they even say when you call their toll-free
> number that no support staff is available because of internal
> technical problems.
>
> So, now what?
>

try
https://manage.opensrs.net/
user: first 8 letters of your domain (opensrsn)
pass: same as yor vdeck or maybe the one you were first given


--
D?

On Feb 27, 12:36 pm, Duende <mutb...@gmail.com> wrote:
>
> try https://manage.opensrs.net/
> user: first 8 letters of your domain (opensrsn)
> pass: same as yor vdeck or maybe the one you were first given
>
> --
> D?

Well, here's what I did -- I got on their livechat line and pretended
I was someone new, rather than an existing customer. They were able
to give me my login and password (which as NOT the same as my vdeck
pw, so no wonder I flailed). I logged in to manage.opensrs.net,
changed the domain pointers and then locked down the domain again.

Voila !

thanks for the suggestions -- it's pretty pitiful that you have to
pretend you a new customer to get . Yikes !

"Morgan" <morgan94602@gmail.com> wrote in message
news:a60826a7-90a6-4ad3-98e0-78e0cf15d4c9@j28g2000hsj.googlegroups.com...
> On Feb 27, 12:36 pm, Duende <mutb...@gmail.com> wrote:
>>
>> try https://manage.opensrs.net/
>> user: first 8 letters of your domain (opensrsn)
>> pass: same as yor vdeck or maybe the one you were first given
>>
>> --
>> D?
>
> Well, here's what I did -- I got on their livechat line and pretended
> I was someone new, rather than an existing customer. They were able
> to give me my login and password (which as NOT the same as my vdeck
> pw, so no wonder I flailed). I logged in to manage.opensrs.net,
> changed the domain pointers and then locked down the domain again.
>
> Voila !
>
> thanks for the suggestions -- it's pretty pitiful that you have to
> pretend you a new customer to get . Yikes !

You will want to transfer the domain name away from them immediately. If
you can't get now, think of the mess you'll be in when your domain
comes up for renewal and you can't get it renewed.

--Tina

Tina Peters wrote:
>
> "Morgan" <morgan94602@gmail.com> wrote in message
> news:a60826a7-90a6-4ad3-98e0-78e0cf15d4c9@j28g2000hsj.googlegroups.com...
>> On Feb 27, 12:36 pm, Duende <mutb...@gmail.com> wrote:
>>>
>>> try https://manage.opensrs.net/
>>> user: first 8 letters of your domain (opensrsn)
>>> pass: same as yor vdeck or maybe the one you were first given
>>>
>>> --
>>> D?
>>
>> Well, here's what I did -- I got on their livechat line and pretended
>> I was someone new, rather than an existing customer. They were able
>> to give me my login and password (which as NOT the same as my vdeck
>> pw, so no wonder I flailed). I logged in to manage.opensrs.net,
>> changed the domain pointers and then locked down the domain again.
>>
>> Voila !
>>
>> thanks for the suggestions -- it's pretty pitiful that you have to
>> pretend you a new customer to get . Yikes !
>
> You will want to transfer the domain name away from them immediately.
> If you can't get now, think of the mess you'll be in when your
> domain comes up for renewal and you can't get it renewed.
>

Tina's absolutely right. And for heaven's sake, do not transfer the
domain to your new web host. Keep it 100% separate now and always. That
way you've always covered your butt if your web host suddenly vanishes.

Jack

On Feb 27, 4:47pm, JackM <notr...@earthlink.net> wrote:
> Tina's absolutely right. And for heaven's sake, do not transfer the
> domain to your new web host. Keep it 100% separate now and always. That
> way you've always covered your butt if your web host suddenly vanishes.
>
> Jack

Good tip - I will do that ! Thanks mucho

Morgan