In article <wJF0h.6135$Pk4.1848@tornado.fastwebnet.it>,
"Scorpio" <_scorpio_NO_SPAM@libero.it> wrote:

> Hi to all,
>
> we're using sendmail as smtp daemon on our company's mail server. Some
> employees use a special account configured on their mail client software
> (e.g costumercare@company.com) to answer costumers' requests.
>
> We'd like to feed a database with all sent mail (the sender is obviousely
> keept anonymous, since the account used to send mail is the same for all
> employees): in order to do this, we asked the employees to add a bcc to a
> special mail address. A daemon, running on another server, periodically
> reads the mailbox asssigned to the special mail address and elaborates
> messages.
>
> The problem is, in the most of answers the employee simply forgets to add a
> BCC, so we're searching for a method, or plugin, to make sendmail add
> automatically the special BCC address to all mail sent from
> costumercare@company.com.
>
> There's a way to do this ? I understand that a such method may be used to
> violate employees' privacy, but this is not the case, 'cause it would be
> applied only to a non-personal mail account and employees will always be
> aware all sent mail 'll be recorded.

The cleanest way I've found to do this with sendmail is using the
MIMEDefang milter, since I already use it as a hub for filtering. The
code I use is not shareable, but it is simple: a dozen lines of perl in
the mimedefang-filter filter_send subroutine that adds a recipient to
messages with particular senders and/or recipients.


As a side comment: There may or may not be a legal privacy concern for
you, depending on your local law. For example, in the USA, employers
have essentially total freedom to look at anything on company-owned
machines. On the other hand, in some countries it is my understanding
that there is no such thing as an email that is not inb some ways
private. Be sure you have real and competent legal advice before taking
copies of any mail.

--
Now where did I hide that website...